Política de envío
SHIPPING POLICY
Last updated: September 2026
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a shipping confirmation email with a tracking number once your order has shipped.
Domestic Shipping (United States)
We offer the following shipping options at checkout:
| Shipping Method | Estimated Delivery | Notes |
|---|---|---|
| Standard Shipping | 5–7 business days | Free on orders over $49* |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Overnight Shipping | Next business day | Calculated at checkout; order by 12 PM ET |
*Free standard shipping threshold may vary during promotional periods. The qualifying amount will be displayed at checkout.
International Shipping
We ship to select countries outside the United States. International shipping rates and estimated delivery times are calculated at checkout based on destination and package weight. Please note:
- Delivery times vary by destination (typically 7–21 business days).
- Customers are responsible for any applicable customs duties, import taxes, or fees charged by their country.
- Kidz365 is not responsible for delays caused by customs processing.
Order Tracking
Once your order ships, you'll receive a tracking link via email. Please allow up to 24 hours for tracking information to become active.
Shipping Restrictions
We are unable to ship to P.O. boxes for expedited or overnight orders. Standard shipping to P.O. boxes is available for domestic orders.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your support email]. We'll work with the carrier to resolve the issue as quickly as possible.
Questions?
Reach out to our team at [your support email] or through our contact page. We're happy to help!
